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KEYPIP Back to the meadow KeyPip support

Support

Last updated 2026-09-07.

KeyPip is made by one person, so support is one person answering an email. Write about anything: a bug, a word that is wrong in your language, an idea, or a question this page does not answer.

Write to us

Or send a message yourself to . Expect a reply within a few days.

Is it out yet?

Not yet. The game is finished and in its last round of testing on real devices, with App Store review next. When it launches it launches on iPhone, iPad and Mac together, and the front page of this site will say so. Ask us and we will send you one message on the day.

What is KeyPip?

A spelling game for small children. The game says a word out loud, the child types it one letter at a time, and each letter answers the moment the key goes down: it takes its colour, its little eyes open, and a pop sounds a note higher than the letter before. Pip, a small green crocodile, walks a star trail alongside. Finishing a round earns a sticker for the sticker book.

What age is it for?

Roughly four to eight, which is the stretch between recognising letters and spelling without help. A child who cannot read yet can still play, because every instruction is spoken or shown as a picture. There is no timer, no score to beat and no way to lose.

What do I need to run it?

  • iPhone or iPad on iOS 26 or iPadOS 26, or later.
  • Mac on macOS 26 or later.
  • No internet connection, after you have downloaded it.

Which languages does it speak?

English (British and American), Swedish and Hungarian. Each has its own words, its own alphabet and its own voice, so the Hungarian version is a Hungarian game rather than a translated English one. You choose the language on the welcome screen or in settings.

How do I get to the settings?

The cog is in the top corner of the screen. Behind it is a gate: it shows three digits written out as words and asks you to type them. Reading is the point, because that is exactly what the audience it protects against cannot do yet. It takes a grown-up one glance.

On a Mac, the panel is a proper window, and the usual keyboard shortcut for settings opens it once you are past the gate.

What can I change in there?

The language, which word packs a round draws from, whether words show as capitals or lower case, whether letters are visible or hidden until typed, whether an on-screen keyboard appears and how many keys it has, the background colour of the world, the music, the sound effects, the speech and the vibration. Each child on the device gets their own set.

Can more than one child use it?

Yes. A device can hold several children, each with their own name, settings, stars and sticker book. Switching between them is in the grown-ups settings.

How do I clear a child's progress?

Grown-ups settings has a reset. Deleting the app removes everything KeyPip stored, everywhere, at once, because nothing is stored anywhere else.

Is there advertising, or anything to buy inside?

No, and no. No adverts, no in-app purchases, no subscriptions, no accounts and no links out of the child's part of the app. See Privacy for the full account of what the app does and does not do with data, which is nothing.

Accessibility

KeyPip is built to a floor it will not drop below: VoiceOver throughout, Reduce Motion honoured, 44 pt touch targets, focus you can see, colour never the only thing carrying a meaning, and full play with the speech off, the sound off, the motion reduced, or with nothing but a keyboard. If you hit something that does not meet that, please tell us and it will be treated as a bug.

Something is wrong. What should I send?

To make a bug easy to chase, tell us:

  • the device and the version of iOS, iPadOS or macOS;
  • the version of KeyPip, which is on the About row in grown-ups settings;
  • the language you were playing in, and the word if it was one word;
  • what happened, and what you expected instead.

A photo or a screen recording is worth a lot. Please do not send anything about your child beyond what a bug needs.

A word is wrong in my language

Tell us, and be blunt about it. Word lists for young children are a matter of judgement as much as correctness, and a native speaker who plays with their own child sees things that no amount of checking finds. Corrections go in.

Press and other questions

Same address: . Say what you need and it will be sent over.